Mediation
Referral

Introduction


Mediation is an effective way of resolving difficulties or a potential dispute between two or more of your employees. It provides an opportunity for the people concerned to communicate with one another in a private, safe, and secure environment with the help of an independent and trained mediator.

Wellbeing Solutions Management (WSM) can help you to respond quickly, professionally, and with an important independent perspective. Our mediators have significant experience with workplace issues, and they are aware of how their role might fit within a wider grievance process. Mediation is often a quick and effective way of resolving interpersonal differences or complaints involving:

  • Grievance
  • Harassment & Bullying
  • Equal Opportunities
  • Dignity at Work
  • Team Conflicts

    • Our Approach


    WSM has a team of carefully selected mediators to provide professional and effective workplace mediation services across the UK. We assist (HR) managers in the constructive and prompt management of grievances, complaints, and absences, including prevention and resolution, mediation, conciliation, and independent investigations.

    We carry out mediations anywhere in the UK. Our Mediators will travel to your location and spend usually one day completing a mediation between individual employees and/or managers (at all management levels) as required.

    The Mediation Process


    An Account Manager will discuss with your organisation (normally a manager in HR) in full confidence on the phone the details of the case and help you decide the most appropriate way forward.

    The most straightforward scenario is a mediation between two people, which is not highly complex – this would entail one day with one mediator, with individual meetings with each party in the morning (lasting around one hour with each person) and a joint mediation meeting in the afternoon.

    A more complex situation or a team mediation will take longer i.e. 2 to 3 days and a team mediation for 4 or more people would require two mediators.

    HR Referral Details

    Finance Details

    Background Information


    Provide as much information as you feel is necessary. We encourage you to be both specific and precise about your objectives for this referral, and also about any particular questions or issues you want to be addressed and/or covered in a report.

    Absence Data:

    Employee Details




    Employee 1




    Employee 2

    Description of Mediation Service


    1. Initial briefing is held between WSM mediator and the relevant referring manager to discuss background, context and any particular issues and challenges that are relevant.

    2. WSM will advise, at this point, on whether the standard fee of £880 cannot be applied because of the complex nature of the dispute. An example of this may be where there are more than 2 parties involved.

    3. WSM holds a pre-mediation call with Employee 1

    4. WSM holds a pre-mediation call with Employee 2

    5. Group Reconciliation Meeting is arranged and takes place between WSM mediator and the relevant employees.

    Fees


    £1,450.00 (plus VAT)

    Payment terms


    All invoices must be settled in full within 30 days of the date of the invoice.

    Terms & Conditions


    a) This Referral Form is a contractually binding order to purchase of mental health support services from Wellbeing Solutions (registered as Work Stress Management Ltd.).

    b) Any amendments to this order must be made in writing and confirmed by an authorised representative of Wellbeing Solutions.

    c) On receipt of this order, Wellbeing Solutions will book a clinician or other suitably qualified individual to deliver the session at the agreed date and time. Cancellation or alteration of this booking incurs these charges:

  • Sessions are charged at 50% of cost if mediation is cancelled after we have received the completed booking form.
  • Sessions are charged at 100% of cost if less than 48 hours’ notice is provided of a cancellation.