Privacy Policy

your data

At Wellbeing Solutions, we are committed to safeguarding the privacy and confidentiality of our customers and service user information.


At Wellbeing Solutions, we are committed to safeguarding the privacy and confidentiality of our customers and service user information. This Privacy Policy outlines how we collect, use, disclose, and protect personal data when providing our Employee Assistance Programme (EAP) services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

a. Personal Information: We may collect personal information, such as names, contact details, job titles, and other relevant identifiers, provided voluntarily by employees seeking EAP services or by employers on behalf of their employees.

b. Sensitive Data: To offer tailored support, we may collect sensitive data, such as health information or emotional wellbeing details. This data is always collected with explicit consent.

c. Usage Data: We may automatically collect certain information about how individuals use our website or app. This data may include IP addresses, browser types, pages visited, and access times.

d. Cookies and Similar Technologies: We may use cookies and similar technologies to enhance user experience and gather information about website usage. Users can manage cookie preferences through their browser settings.

How We Use Your Information

a. EAP Services: Personal information is used to provide our EAP services, offering appropriate support and counselling.

b. Communication: We may use contact details to send essential updates, service-related information, and promotional materials about our services.

c. Improving Services: We use usage data to analyse and enhance the functionality and user experience of our website and app.

d. Anonymised Aggregated Data: We may use anonymised data for research, analytics, and reporting purposes, ensuring individual identities remain protected.

Data Sharing and Disclosure

a. Consent: We will not share or disclose personal information without the explicit consent of the individual, except in legally permitted circumstances.

b. Third-Party Service Providers: We may engage trusted third-party service providers to assist in delivering certain aspects of our services. These providers are bound by confidentiality obligations and do not use personal information for any other purpose.

c. Legal Compliance: We may disclose personal information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.

a. Data Protection: We employ industry-standard security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

b. Encryption: Personal information transmitted over the Internet is encrypted using SSL/TLS protocols.

c. Access Controls: Access to personal information is restricted to authorised personnel only, based on job responsibilities.

Data Retention

a. Personal Information: We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

b. Anonymised Data: Anonymized data may be retained indefinitely for research and statistical purposes.

Individual Rights

a. Access and Correction: Individuals can request access to their personal information and update or correct it as needed.

b. Withdrawal of Consent: Individuals can withdraw consent for data processing at any time.

c. Data Erasure: Individuals may request the deletion of personal information under certain circumstances.


A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The updated policy will be posted on our website, and the effective date will be indicated.

Contact Information

For any questions or concerns regarding this Privacy Policy or the processing of personal data, please contact us at:

Wellbeing Solutions
6th Floor
12–16 Addiscombe Road
United Kingdom

By using our services, individuals acknowledge and agree to the practices described in this Privacy Policy. We encourage users to review this policy periodically for any updates or changes.