Clinical Manager

This is an exciting opportunity to work in the dynamic field of workplace mental health – interacting daily with our in-house counsellors, case managers and HR professionals seeking to support their teams. We are looking for a candidate with relevant clinical qualifications and team leadership experience.

The role will be split into three distinct activities: 1. Management responsibilities shared with the Clinical Director (25%), 2. Management responsibilities specific to the Clinical Manager (25%), and 3. Clinical therapy provision to specific clients (50%). Details of the three activity categories are summarised below:

1. Shared Management Responsibilities (25%):

  • People Management of Clinical Team: Support the Clinical Director (CD) in all aspects of clinical team people management, including recruitment, training and line management. (The CD is the line manager of all therapists employed by the company).
  • Scheduling of Counsellors: Assist the CD is managing the scheduling of the counselling team to ensure correct clinical coverage and timely delivery of all counselling requirements.
  • Out-of-Hours Clinical Support: Share with the CD the responsibility to occasionally offer out-of-hours clinical support and guidance as required.
  • Affiliate Management: Work with the CD to better manage the Company’s UK-wide network of affiliate counsellors, especially counsellor on-boarding.

2. Specific Management Responsibilities (25%):

  • Day-to-Day Support of Counsellors: Take the lead role in providing ad-hoc day-to-day support of counsellors, including clinical and administrative roles.
  • One-to-One Appraisals: Carry out annual performance reviews with counsellors.
  • Day-to-Day Support of Case Managers: Support the team of (non-clinical) Case Managers with all ad-hoc clinical queries.

3. Clinical Work With Clients (Managed Referrals) (50%):

The company receives a number of “managed referrals” from HR managers or partner organisations such as occupational health providers. The Clinical Manager will have primary responsibility for:

  • Ensuring that every managed referral receives appropriate initial clinical input.
  • Where appropriate, conduct the initial clinical assessment counselling session for each new client from a managed referral.
  • Where necessary, write summary clinical assessment reports as required by the external referring manager.


Skills & Experience Sought:

The successful candidate will:

  • Be a BACP Accredited (or equivalent) counsellor with a minimum of 3-years’ experience.
  • Have a minimum of 2-years’ experience of working with EAPs.
  • Have relevant experience of managing a team of counsellors.
  • Have worked in a fast-paced small business environment, where flexibility and adaptability is standard.
  • Possess good inter-personal and communication skills and build positive relationships with colleagues and customers.


Reporting will be to Nat Clewley, Clinical Director.



Either part-time (4-days a week) or full-time (5-days a week).


Predominantly home-working and (ideally) being able to work in our Croydon office for 1-day per week.


26 days holiday (FTE equivalent), plus bank holidays, company pension, EAP service.


Send your CV and a short covering letter to:
Anna Francombe, HR & Executive Assistant, Wellbeing Solutions: (020 7708 5000)
Applications close on 31st May 2024.


£33-38,000 FTE