You first talk to our Customer Service support team, outlining the situation facing your employee and your organisation’s objectives in making the referral. Our experienced advisor will recommend what type of assessment is most appropriate for your situation.
You complete a Referral Form summarising all relevant details. We encourage you to be as detailed as possible and emphasise the importance of being precise about what questions you want answered. We encourage you to be clear about your organisation’s objectives for making the referral.
On receipt of your completed referral form, you are contacted by a Case Manager who handles your referral from that point onwards. They also make initial contact with your employee, advising them of the clinical assessment to follow and gathering necessary consent confirmation.
Our carefully selected therapist (or employment advisor, dependant on your referral type selection), carries out a detailed assessment with your employee. This is normally a video conference assessment session.
Our assessor writes the Assessment Report for your organisation, paying close attention to the original brief provided to us. We fairly report on your employee’s clinical condition and also reflect on your organisation’s objectives. This report sets out clear and practical recommendations, and if relevant, will suggest a course of follow-up therapy. The report is sent to you and normally to your employee if they request a copy.
Depending on the type of referral you have chosen, we then arrange a confidential follow-up employment law consultation with your organisation. We help you to interpret the clinical report and advise on both your obligations and options as an employer.
Employment Assessment
This unique service is effective at ‘unblocking’ difficult, and sometimes contentious employment situations. It is often applied where an employee is on long-term or frequent ‘stress-related’ sick leave.
The first step is a conversation with our customer services advisory team, who are experienced at identifying what type of therapeutic assessment best suits the situation you face. When you decide to deploy our Employment Assessment referral, you will be sent a form to complete and return.
Your employee is then assessed by our employment specialist. This employment assessment enables us to better understand your employee’s intentions and objectives. Our experienced employment specialist oversees the rest of the referral process and our feedback to you.
A second assessment is then conducted by one of our in-house counsellors. This clinical assessment will measure the mental health factors relevant to this situation.
A combined employment and clinical report is then prepared for you. This uniquely effective combined approach is much more likely to lead to a return-to-work and / or a definitive resolution to a stress, sickness or attendance related problem.
Psychological Assessment
A Psychological Assessment is our most thorough and in-depth service and is suitable for complex, difficult and sometimes litigious cases. It is especially valuable when an in-depth and legally reliable risk assessment of your employee may be required, for example, for staff working with vulnerable clients, children, or where erratic behaviour may endanger or distress others.
After you complete the referral form, our Clinical Director reviews the case and your referral. The then advise on the type of clinician to be used - either a psychologist or a psychiatrist. Our Clinical Director oversees the clinical assessment and reviews the detailed psychological / psychiatric report.
This type of referral is case managed at every stage by our employment advice specialists. This enables us to remain focused on your precise objectives in making the referral, and ensures that the clinical assessment examines all the concerns and questions that you have brought to us. In most cases the clinical report is followed up with discreet employment law advice to HR – advising on implications and options stemming from the clinical assessment and the psychological / psychiatric report.
This powerful and effective assessment process combines expert clinical and HR legal advice.
Specialist Therapies
Our expertise and range of therapies extends far beyond traditional counselling and psychological assessments. Where clinically appropriate, our expert in-house clinical team can manage a course of therapy deploying a range of specialist psycho-therapies to help target an array of complex presentations.
These specialist therapies include:
- CBT Cognitive Behavioural Therapy
- EMDR (Eye Movement Desensitisation Reprocessing)
- CAT (Cognitive Analytic Therapy)
- DBT (Dialectical Behavioural Therapy)
- AMT (Anger Management Therapy)
CBT
CBT is an increasingly popular therapeutic model for treating anxiety, depression and many other common mental health problems. Using a mixture of cognitive and behavioural therapies, CBT takes a practical approach with active participation from the client.
This approach focuses on looking for ways to improve someone’s situation now, rather than gaining insight into their past and analysing how problems may have arisen.
CBT has been shown to help people with various specific conditions, including:
- Anxiety disorders
- Phobias
- Panic attacks
- Depression
- Eating disorders
- Obsessive Compulsive Disorder (OCD)
- Body Dysmorphic Disorder
- Anger management
- Post-Traumatic Stress Disorder (PTSD)
- Substance addiction (drug, alcohol etc.)
- Chronic (persistent) pain
- Chronic Fatigue Syndrome
- Myalgic Encephalomyelitis (CFS/ME)
Unique CBT Referral Service
We offer both CBT and Counselling using a CBT approach.
The therapy is carried out by one of our fully qualified and specialist CBT practitioners, accredited by the British Association for Behavioural and Cognitive Psychotherapies (BABCP).
The session begins with an in-depth assessment, resulting in the recommendation of a specific number of sessions and therapeutic deliverables.
Provided by one of our BACP qualified counsellors, this service incorporates a CBT counselling approach which is very effective for most non-critical conditions. Charged at standard counselling rates, this service shows a real saving when compared with CBT.
Our Full Employee Assistance Programme package includes CBT counselling as a standard element within the core service.
Dyslexia and Adult Special Needs
There are a number of reasons why an employee may be underperforming, which are not always so easy to recognise within the management skills of an organisation. Our expertise in this area can sensitively deal with these issues, whilst finding out the root cause and finding effective solutions.
Adult special educational and learning needs, such as Dyslexia, are supported by identifying an employee’s cognitive profile, understanding their strengths and weaknesses and understanding how their special needs may affect them psychologically, as well as in and out of the workplace.
High potential employees can be “held back” because of their needs, but when properly supported, your organisation can realise untapped talent.
We can provide specialist on-site or video conference assessments to help employers determine if employees are affected by dyslexia or by other educational and learning needs. Our assessor will debrief HR or the commissioning manager, and will produce a detailed report outlining what actions, adjustments or other changes may be appropriate to help your employee manage their special need and improve their performance.
Mediation
The costs incurred by workplace conflict continues to rise, made up of demands on scarce HR/line manager resources, settlement agreements, absence issues, tribunals, grievances and infrequent training.
Sometimes there just aren’t the skills on the ground to effectively settle workplace disputes between colleagues. Our mediation and dispute resolution service is an effective way for an organisation to handle conflict.
We can help resolve interpersonal differences, grievances, harassment & bullying, equal opportunities, dignity at work and team conflicts.
Cost effective 1-day package
By offering an on-site, 1-day package we can help at the early stages of dispute, be involved at the formal stage (i.e. grievance or disciplinary) or post formal, where parties involved are in need of mediation support to help them integrate back into the workplace.
Mediation training for managers
Wellbeing Solutions also offers training and support for managers and awareness training for employees. We are particularly experienced in diversity, and dignity at work issues, including equality, disability, harassment and bullying.
Benefits of workplace mediation
Mediation can offer a multitude of benefits to an organisation in terms of time and money saved:
- Direct costs for mediation are typically one third of those expected in pursuing traditional grievances
- Most situations can be resolved amicably and quickly – sometimes in as little as one day
- Cases are closed quickly, ensuring a prompt return to productive work and wellbeing
- Risk of the relevant employees becoming absent and/or experiencing stress leading to health implications are substantially reduced through timely resolution
- Mediation helps to retain valuable employees – some of whom may cost employers up to four times their salary to replace. Mediation protects managers from becoming “accidental counsellors”