Critical Incident Support
A critical incident can affect any organisation at any time and can have a dramatic impact on the mental wellbeing of your team. An effective critical incident response programme is an essential part of a robust ‘business continuity and disaster recovery’ plan. Any organisation can immediately call upon our team for instant and effective clinical response to a sudden traumatic event affecting your employees’ mental wellbeing.
Wellbeing Solutions is the UK market leader in providing rapid, flexible and effective responses to all types of critical incident. Many employers who have an EAP provided by another provider turn to us to deliver specialist critical incident services, whenever they may be needed.
For our Employee Assistance Programme, most of these critical incident responses services are embedded within the core package.
Critical Incident Support
A critical incident can affect any organisation at any time and can have a dramatic impact on the mental wellbeing of your team. An effective critical incident response programme is an essential part of a robust ‘business continuity and disaster recovery’ plan. Any organisation can immediately call upon our team for instant and effective clinical response to a sudden traumatic event affecting your employees’ mental wellbeing.
Wellbeing Solutions is the UK market leader in providing rapid, flexible and effective responses to all types of critical incident. Many employers who have an EAP provided by another provider turn to us to deliver specialist critical incident services, whenever they may be needed.
For our Employee Assistance Programme, most of these critical incident responses services are embedded within the core package.
Immediate 24/7 Support
In the first instance, 24/7 Telephone Counselling Helpline is made available, which immediately connects those traumatised with the right support, at the right time. Our selected team of telephone counsellors are on stand-by around the clock and are all specialist trauma response clinicians.
Immediate 24/7 Support
In the first instance, 24/7 Telephone Counselling Helpline is made available, which immediately connects those traumatised with the right support, at the right time. Our selected team of telephone counsellors are on stand-by around the clock and are all specialist trauma response clinicians.
On-site support
For most critical incidents, a group counselling session (for up to 10 people and lasting 1½ – 2 hours) is the best way to support those individuals worst affected. The on-site group trauma support counselling session should ideally be arranged within 48–72 hours of the critical incident, as this is when people are in greatest need of support. A follow up group session can be offered after 2–3 weeks.
This form of group therapy assists recovery as people’s reactions can be normalised, reassuring them that they are not alone. At Wellbeing Solutions, our UK-wide network of group trauma support counselling specialists are able to deliver an on-site group trauma response session anywhere in the UK within two working days.
Once the group trauma support counselling session has taken place, on-site one-to-one counselling is available, if appropriate. This enables individuals to seek additional personal and confidential support if they need it. On-site one-to-one counselling is provided at times that suit your staff.
On-site support
For most critical incidents, a group counselling session (for up to 10 people and lasting 1½ – 2 hours) is the best way to support those individuals worst affected. The on-site group trauma support counselling session should ideally be arranged within 48–72 hours of the critical incident, as this is when people are in greatest need of support. A follow up group session can be offered after 2–3 weeks.
This form of group therapy assists recovery as people’s reactions can be normalised, reassuring them that they are not alone. At Wellbeing Solutions, our UK-wide network of group trauma support counselling specialists are able to deliver an on-site group trauma response session anywhere in the UK within two working days.
Once the group trauma support counselling session has taken place, on-site one-to-one counselling is available, if appropriate. This enables individuals to seek additional personal and confidential support if they need it. On-site one-to-one counselling is provided at times that suit your staff.
Critical Incident Response Training
OVERVIEW
The day to day work of many individuals and teams can result in exposure to a variety of harrowing and graphic incidents that inevitably can have both an immediate and long-term impact on those involved. Negative side-effects can include; intrusive distressing images that are difficult to shift, irritability, difficulty concentrating, mood changes and disturbed sleep patterns. Sometimes referred to as vicarious trauma, it is important that employers train and equip their teams who may be exposed in this way.
COURSE OBJECTIVES
- To help teams and individuals build resilience and adopt certain coping strategies to better psychologically manage any traumatic situation that they may be exposed to.
- To define vicarious trauma and help the team to identify the particular strategies and coping mechanisms that can enhance both personal and professional resilience.
- To develop a self-help and self-aware approach to managing our own mental health.
- To train individuals on how to better cope, manage and process stressful and demanding situations – both in the workplace and in our personal lives.
- Help employees to support their colleagues who experience mental health problems.
Designed for all employees and managers alike, the course helps individuals manage and adapt to change and challenges.
TOPICS COVERED
We will always adapt our core contents to match a customer’s exact requirements. The course core components include:
- Vicarious traumatic stress and critical incident stress (how they differ from “normal” stress)
- Understanding the stress response
- Work-related trauma exposure and the impact on the individual
- An increased awareness of how to utilise appropriate coping strategies
- Improving communication (when to ask for help) and mobilising support
- Increased ways to build personal and team resilience
- Morale amongst the team, formal and informal peer support
- The importance of self-care & establishing self-care strategies
- Developing an action plan for resilience
- Accessing support, including referral, EAP and sign-posting
LOGISTICS
- Training is delivered on-site at your location.
- Participant training resources are included.
Critical Incident Response Training
OVERVIEW
The day to day work of many individuals and teams can result in exposure to a variety of harrowing and graphic incidents that inevitably can have both an immediate and long-term impact on those involved. Negative side-effects can include; intrusive distressing images that are difficult to shift, irritability, difficulty concentrating, mood changes and disturbed sleep patterns. Sometimes referred to as vicarious trauma, it is important that employers train and equip their teams who may be exposed in this way.
COURSE OBJECTIVES
- To help teams and individuals build resilience and adopt certain coping strategies to better psychologically manage any traumatic situation that they may be exposed to.
- To define vicarious trauma and help the team to identify the particular strategies and coping mechanisms that can enhance both personal and professional resilience.
- To develop a self-help and self-aware approach to managing our own mental health.
- To train individuals on how to better cope, manage and process stressful and demanding situations – both in the workplace and in our personal lives.
- Help employees to support their colleagues who experience mental health problems.
Designed for all employees and managers alike, the course helps individuals manage and adapt to change and challenges.
TOPICS COVERED
We will always adapt our core contents to match a customer’s exact requirements. The course core components include:
- Vicarious traumatic stress and critical incident stress (how they differ from “normal” stress)
- Understanding the stress response
- Work-related trauma exposure and the impact on the individual
- An increased awareness of how to utilise appropriate coping strategies
- Improving communication (when to ask for help) and mobilising support
- Increased ways to build personal and team resilience
- Morale amongst the team, formal and informal peer support
- The importance of self-care & establishing self-care strategies
- Developing an action plan for resilience
- Accessing support, including referral, EAP and sign-posting
LOGISTICS
- Training is delivered on-site at your location.
- Participant training resources are included.
COVID-19 Support
As the Coronavirus pandemic develops, we at Wellbeing Solutions continue to deliver our core function – supporting your organisation through reassuring and helping your employees through these difficult and challenging times.
Our role as a leading provider of talking and psychological therapy is to bolster individual’s emotional reliance, help people to maintain a sense of perspective, and to comfort and support people who will suffer loss and hardship. Our counsellors and clinicians across the UK are all ready to provide pandemic-related emotional support to your employees – in addition to our ongoing help with all other normal work, home and personal issues.
We have developed specific video conferencing support services to help staff bolster their own resilience and mental health in times of trauma, anxiety and uncertainty to support those who are suffering bereavement. Please see below for details of these services.
Download a copy of our full Coronavirus Statement here
COVID-19 Support
As the Coronavirus pandemic develops, we at Wellbeing Solutions continue to deliver our core function – supporting your organisation through reassuring and helping your employees through these difficult and challenging times.
Our role as a leading provider of talking and psychological therapy is to bolster individual’s emotional reliance, help people to maintain a sense of perspective, and to comfort and support people who will suffer loss and hardship. Our counsellors and clinicians across the UK are all ready to provide pandemic-related emotional support to your employees – in addition to our ongoing help with all other normal work, home and personal issues.
We have developed specific video conferencing support services to help staff bolster their own resilience and mental health in times of trauma, anxiety and uncertainty to support those who are suffering bereavement. Please see below for details of these services.
Download a copy of our full Coronavirus Statement here