Our 24/7 Confidential Reporting Helpline
Our confidential whistleblowing reporting helpline enables organisations to encourage, facilitate, and correctly manage sensitive and important disclosure from employees. The service enables staff to report on a range of concerns, including:
- Fraud
- Theft
- Health and Safety
- Harassment
- General Misconduct
It delivers an infrastructure where notifications are received, processed and acted upon in a sensitive, confidential and responsive manner.
A confidential whistleblowing reporting helpline is a distinct and separate service to an Employee Assistance Programme (EAP). The objective and procedure for each service is distinct, and requires a separate standalone helpline solution.
How the whistleblowing service works:
Employees can report concerns 24 hours a day, 7 days a week, 365 days a year either by free-phone or by email.
The whistleblowing service includes a full communication package, consisting of online and PDF materials to publicise the service to your workforce (printed communication materials can be provided at an additional cost if required).
After verifying that a caller is employed by a Wellbeing Solutions customer, we then ask the caller to summarise their concern and reason for calling.
Callers are reassured that their reporting of an issue will be managed appropriately, and that they can, if they wish, remain anonymous. We will require callers to give us their full name and contact details.
If they remain anonymous, that’s within their rights and an important feature of the service. However, we do explain that if they remain anonymous, we will not be able to give them any feedback from their employer. If they do choose to give their name, we will pass this onto a designated senior contact in your organisation.
Once a call is completed, we send a “Whistleblowing Contact Report” – to the designated contact(s) in your organisation. If the caller elected to give their details, you can follow up with them as you see fit.
Features for employers:
Programme Design:
We work closely with customers to implement a service delivery process that suits your exact requirements.
MI Reporting:
A whistleblowing usage summary will be provided to you on either a quarterly or annual basis.
Employee Communication:
Communication packages to suit your requirements are provided when you sign up. Assistance with writing and designing effective employee communication materials is also included. Costs for printing any employee communication material are not included in the set-up fees, but can be provided as required.