Our Packages




Pricing Model
Service Summary Our lowest cost EAP plan incorporating a small service charge and sessional fees only when the service is used Our cost-effective pre-paid EAP package providing telephone counselling and legal & money advice Our full service EAP plan including face-to-face counselling, family members and mental health services
Service features:
24/7 UK based free-phone helpline
Online portal & appointment booking
Bespoke EAP account manager
HR Hub online mental health tool-kit for your HR and line managers
E-posters, E-leaflets and online EAP promotional material
Monthly Mental Health Awareness e-newsletter for all staff
Telephone Counselling - Up to six sessions per employee, per issue £
Per-session accessed
Practical advice - Legal, money and life management support for employees £
Per-session accessed
Face-to-face / Video Counselling - Up to six sessions per employee, per issue
Family members are included, including couples counselling and family therapy
Expert consultancy for line managers and HR from our in-house clinical & employment law team
EAP promotional webinar briefing for all staff

1: Value EAP

Our lowest cost EAP plan avoiding pre-paid charges for counselling services.

This package suits organisations who want to offer a full EAP to all their staff, but who predict a lower than average take-up of services and only want to pay for sessions actually used by their employees.

  • Counselling and advice sessions accessed by employees are charged on a “pay-as-you-go” basis
  • Employers pay a small fixed quarterly service charge to cover fixed costs
  • Employers get the HR-Hub, monthly mental health newsletter, launch materials, and EAP reporting
  • A 1-year initial minimum contract term that becomes an “ever-green rolling contract” with a 90-day notice period applicable after the first 12-months
  • Billed quarterly in arrears

2: Standard EAP

Our most popular EAP package, including all key EAP features in a pre-paid fixed price contract model.

This package suits organisations who want to offer a quality but cost effective EAP to all their staff, and who want to pre-pay a fixed amount for counselling and advice services that their employees will use.

  • Charges for telephone counselling and legal or financial advice services are included in the annual pre-paid EAP subscription package (up to 6 sessions of telephone counselling per employee, per issue, per annum)
  • All therapy provided is BACP accredited structured telephone counselling – delivered in up to six (30-35 minute-long) scheduled telephone counselling sessions
  • A 1-year initial minimum contract term that becomes an “ever-green rolling contract” with a 90-day notice period applicable after the first 12-months
  • Billed quarterly in advance

3: Premier EAP

Our most comprehensive EAP package, including mental health services for employers.

This package suits organisations who want to offer a full service EAP to all their staff that includes broader mental health support services for employees, HR and managers.

  • Employees are offered the option of face-to-face (in-clinic) counselling close to where they live
  • Staff can also choose video counselling as an alternative to telephone or traditional face-to-face
  • Your staff’s immediate family members are also covered – to the same level as your employees
  • A mental health awareness webinar / Zoom presentation for all staff to help you launch the EAP
  • Expert clinical and legal consultations are freely available to all your managers and HR teams
  • A 1-year initial minimum contract term that becomes an “ever-green rolling contract” with a 90-day notice period applicable after the first 12-months
  • Billed quarterly in advance


What our customers say about us’

  • Having worked with Wellbeing Solutions for over 10 years, we now rely on them for all our employee assistance requirements. Initially our need was for a specialist provider of quality rapid response critical incident support services, but over the years we have expanded our relationship to offer the EAP to our UK colleagues and those overseas. The EAP has also been integrated into our broader employee relations strategy and change management mechanisms in place to support colleagues.
    Mick Moran
    Head of Employee Relations William Hill
  • With over 4,000 employees, Nottingham Trent University requires a responsive and high quality EAP and mental health partner. Our staff work in particularly stressful environments, and in the current crisis this expert support has never been in greater demand. Access to quality, HR initiated specialist therapies, is highly valued by our team, and we make frequent referrals for employee specific support.
    Claire Bell
    Head of Equality, Diversity, Inclusion and Wellbeing Nottingham Trent University
  • As the U.K.'s leading provider of integrated occupational health and associated absence management wellbeing programmes, Medigold-Health works with a variety of best in class expert partners who share our passion for quality, innovation and outstanding customer service. For over 10 years, Wellbeing Solutions has proved to be a reliable and valued strategic partner, supporting the EAP requirements of many of our most important customers. When flexibility, quality, and a rapid response are needed, Wellbeing Solutions continues to be one of our most valued and important strategic partners.
    Alex Goldsmith
    CEO Medigold Health
  • Costco’s trading environment now more fast-paced and challenging than ever before. We moved to Wellbeing Solutions because they uniquely understand our commercial and business objectives, and consistently deliver a service that meets our demanding business requirements. We also heavily rely on Wellbeing Solutions for a variety of specialist support services linked to our PMI and return to work programmes.
    Sue Knowles
    Operations & Marketing Director Costco
  • The London Borough of Newham services one of the most culturally diverse, economically challenging, and rich and rewarding communities in the UK. Our teams face daily challenges in carrying out their responsibilities to our local community and residents. Wellbeing Solutions supports us by providing mental health training, resilience support, wellbeing awareness, critical incident and EAP services. We value their passion for quality, value for money and professional approach.
    Nimisha Patel
    Senior Human Resources Consultant London Borough of Newham
  • As a campaigning charity, 38 Degrees needs partners who share our values for quality, integrity and value. In addition to supporting our staff round-the-clock via a 24/7 EAP helpline, we also rely on Wellbeing Solutions to deliver specialist mental health resilience training to our teams in challenging roles. It’s important that charities have the same access to wellbeing and staff support services as do better resourced private sector companies. In partnership with Wellbeing Solutions, we are confident that we offer the best support, at an affordable price.
    Jana Matyskova
    Executive Assistant 38 Degrees

Customers we work with

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