Employee Assistance Programme
An employee assistance programme (EAP) Is an employer funded service giving staff 24-hour access to free and confidential counselling and advice services. It is the single most effective, tangible, and supportive solution for an employer wanting to provide genuine mental health support to their employees. At Wellbeing Solutions our unique approach combines EAP staff self-referral service with a toolkit of HR-Led mental health services.
OUR PROGRAMME
Taking care of your employees’ mental health
Whatever our age, background or role in life, from time to time we all have problems, whether emotional, legal, financial or work related.
Our service is here to support your staff and their families who may be experiencing difficulties with their mental health; some of which can be complex and debilitating.
What makes us different?
We appreciate that there are many EAP providers, and not all are the same. Here are some distinguishing and important features of our EAP which we feel are key to providing the quality service we’re proud of.
UK Based Helpline
Detailed Reporting
Immediate Support
CBT as Standard
Monthly Newsletter
Employee Portal
How Counselling Works: Sally
How Professional Advice Works: Josh
Communicating the EAP to staff
Effective and ongoing communication is a vital component of a successful EAP. We help you deliver a high-profile launch and enable effective, ongoing promotion and awareness to maintain constant utilisation by employees. Our unique communication packages consist of three main elements:
USER FRIENDLY
Employee Assistance Portal
Our powerful and comprehensive Employee Assistance website provides access to a wealth of wellbeing materials which cover; law and rights, work, money, emotional support and family issues.
We also provide details on many specialist support and advice organisations, run by leading experts in their fields.
The website also gives employees another way of getting in touch with our advice and counselling teams. They can email us about any issue and give a preferred time for a call back from one of our counsellors or advisors.
Access is included in all our EAP packages.
For a preview of our Employee Assistance Portal, contact us via the ‘Get a Quote’ page and we can arrange for guest access.
AWARENESS
Promotional Resources
All customers are provided with an employee facing user guide, which is an easy to understand summary of support available from the EAP and how to gain access.
We also provide a bespoke e-poster showing your organisation’s unique access code to the employee portal, as well as sample imagery and example wording for use on your intranet, social posts and internal emails.
Why use our EAP?
Combined Approach
As well as providing EAP services; counselling, practical advice and guidance through confidential self-referral, we also provide HR-Led interventions.
Life Changing Support
Our service helps your employees and their families with day-to-day issues, some of which can be complex and debilitating, resulting in long-term sick leave, presenteeism or a safety risk. We also provide practical, legal and financial advice from our trusted independent experts.
Easy Access
Employees can contact our service with ease 24/7 using either the helpline, via email, website or text, enabling help and advice to be given when and where needed. Alternatively, they have access to our content-rich website at employeeassistance.org.uk.
Personalised Support
Our investment in case-handling technology and professional management of a network of over 3,000 counsellors, 1,000 psychologists and 100s of specialist advisors ensures that employees are connected to the experts best suited to their individual needs.
Clinical Standards
Nothing matters more than the quality and professionalism of our counsellors in supporting employees and their loved ones – day in, day out. All of our Wellbeing Solution counsellors are either BACP or UKCP accredited and meet our exacting network affiliation criteria of experience, insurance, accreditation, supervision and suitability of counselling premises.
The counsellors and psychotherapists work to a variety of theoretical approaches, understanding that each person and their issues are unique. These may include:
Support for Managers
An EAP is a tool for managers and a resource for employers
USER FRIENDLY
HR Hub
You will be given your own unique and personalised portal for your organisation, to help you get the best from the EAP.
This powerful resource for managers includes:
- Current and historical quarterly usage reports on EAP activity
- Launch communication collateral
- Monthly mental health newsletters
- A summary of all of our HR-led services
DETAILED
Reporting
Our unique and powerful usage reporting system delivers quarterly customised analysis that give an invaluable picture of how the EAP is used in your organisation. This helps customers identify and respond positively to any trends or hot spots. Our Management Information Report goes beyond statistical analysis and aims to deliver added value to HR decision makers.
Plans & Pricing
Our EAP Plans
We have created three simple EAP plans so you can choose what works best for your organisation:
Value EAP
Pay-as-you-go
24/7 helpline
Online portal
Account manager
HR Hub
Promotional materials
Monthly e-newsletter
- £ Telephone Counselling - Up to six 30-min. sessions of counselling per issue p.a.
- £ Practical advice - Legal, money and life management support for employees
Standard EAP
Pre-Paid
24/7 helpline
Online portal
Account manager
HR Hub
Promotional materials
Monthly e-newsletter
Telephone Counselling
Practical advice
Premier EAP
Pre-paid
24/7 helpline
Online portal
Account manager
HR Hub
Promotional materials
Monthly e-newsletter
Telephone Counselling
Practical advice
Face-to-face
Family members
Expert consultancy
Promotional webinar
Check out our services
Explore our HR-Led Mental Health Services
Our EAP fully supports your staff and enables them to reach out at any time, for any issue.
But, uniquely, because we believe EAP is just half the story, we also offer your organisation, your managers and HR team a diverse and powerful mental health toolkit of resources.
What we do
- EAP & employee counselling services
- HR referrals for counselling & psychological assessments
- Critical incident debriefing & trauma support
- Mediation & dispute resolution training
- Mental health training & awareness courses
A message from our founder
Our approach to workplace mental health offers employers a uniquely practical, tangible, cost-effective and impactful solution that makes a real difference to your organisation.
Steven Stanbury
Managing Director
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