EAP FAQ’s

Some frequently asked questions about EAP

Gain insights into how our EAP can support, enhance, and transform your workplace wellbeing.

What is an Employee Assistance Programme (EAP)?

An EAP is a professional service designed to support the emotional, mental, and general psychological wellbeing of your employees and their families. It provides confidential counselling, advice, and support services, tackling everything from work-related stress to personal issues.
Wellbeing Solutions’ EAP stands out as the most clinically led service currently on offer in the UK.

They can. Our EAP is available to all employees of organisations that partner with us as well as their immediate family members, ensuring holistic support for our clients’ wellbeing.

We offer a range of support, including but not limited to:
  • 24/7 counselling helpline: allows staff to speak with a counsellor and book counselling sessions.

  • Face to Face counselling: enables users to speak with a local counsellor.

  • Bespoke support: Including but not limited to stress management, anxiety and depression counselling, legal guidance, financial advice, and work-life balance strategies.
Each service is confidential and tailored to individual needs.

Employees can access EAP services via a dedicated helpline, live chat, email, or through our online portal. These channels ensure immediate, confidential, and direct access to our team of experts.

Absolutely. Confidentiality is the cornerstone of our EAP plans. No information about the individual accessing the services is shared with the employer or anyone else without their explicit consent.

All members of our team, including our counsellors and helpline staff, are based in the UK. Our call centre is open 365 days a year and manned 24/7. Queries are answered by our specialist counsellors and advisors, adhering to our strict clinical standards.

We provide MI reports quarterly for organisations of all sizes. These reports offer valuable insights into the usage and effectiveness of our EAP services, including data on the types of issues being addressed, utilisation rates, and general feedback.

This information helps organisations track the impact of the EAP on employee wellbeing and make informed decisions about future health and wellness strategies.

Our EAP contributes to healthier, more engaged, and productive people. It helps reduce absenteeism, improve employee morale, and enhance the overall performance of your organisation. It is also is integrated with a wider range of mental health services we offer:

Yes, we offer customisable EAP solutions tailored to the specific needs and challenges of your organisation. Our approach ensures that the EAP aligns seamlessly with your workplace culture and objectives.

Our EAP stands out for its comprehensive, evidence-based approach, prioritising ethical practices, quality assurance, and client-centred philosophy.

Regular feedback and audits drive our commitment to excellence and innovation in all our services.

In emergencies, our immediate crisis intervention services are activated. We offer rapid-response counselling and support to address urgent mental health concerns.

We also offer a range of critical incident services.

Yes, our EAP includes support for managers and leaders, equipping them with tools and strategies to foster a supportive and healthy work environment for their teams.

Yes, we do. As part of our commitment to holistic wellbeing, our EAP includes access to a variety of wellbeing discounts. These discounts cover a range of health and wellness products and services, designed to encourage and support a healthy lifestyle for our clients’ employees.

From gym memberships to wellness apps and health products, our discounts are tailored to help your team prioritise their physical and mental health.

We understand that each organisation has unique needs, so we offer a variety of contract lengths to suit different requirements. Our flexible contract options include 12, 36, and 60-month durations.

This flexibility allows us to provide long-term support and adapt to the evolving needs of your organisation, ensuring a consistent and effective approach to employee wellbeing over time.

Ready to revolutionise how you deliver employee mental health?

Take the first step on a journey towards enhanced mental health support. Request a hassle-free and no-obligation free consultation today. 
 
Together, let’s discover how our customised solutions can revitalise your employees’ mental wellbeing.