Critical Incident Support

A critical incident can affect any organisation at any time and can have a dramatic impact on the wellbeing of your employees.

Effective critical incident response programmes are a vital part of a robust business continuity and disaster recovery plan.

Any organisation, whether an existing customer or not, can immediately call upon WSM for an instant and effective response to a sudden traumatic event affecting your employees' wellbeing.

For our Employee Assistance Programme, most of these critical incident responses services are embedded within the core package.

Immediate 24/7 support

In the first instance, 24/7 Telephone Counselling is made available, which immediately connects those traumatised with the right support, at the right time. Our selected team of telephone counsellors are on stand-by around the clock and are all specialist trauma response clinicians.

On-site support

For most critical incidents, a group counselling session (for up to 10 people and lasting 1½ - 2 hours) is the best way to support those individuals worst affected. The on-site group trauma support counselling session should ideally be arranged within 48 – 72 hours of the critical incident, as this is when people are in greatest need of support. A follow up group session can be offered after 2 – 3 weeks.

This form of group therapy assists recovery as people’s reactions can be normalized, reassuring them that they are not alone. WSM has a UK-wide network of group trauma support counselling specialists, and we are able to deliver an on-site group trauma response session anywhere in the UK within two working days.

Once the group trauma support counselling session has taken place, on-site one-to-one counselling is available, if appropriate. This enables individuals to seek additional personal and confidential support if they need it. On-site one-to-one counselling is provided at the convenience of your employees' requirements.


Accidents, natural disasters, raids, violence and unexpected death all have the potential to seriously impact the day-to-day operations of an organisation – and potentially damage its long term success. Our responsive and expert intervention will help to minimise any disruption by managing and containing the trauma of those affected.

The type of incidents covered include:

  • Industrial accidents
  • Road traffic accidents
  • Fire
  • Suicide
  • Armed raids
  • Bombings
  • Assaults
  • Workplace accidents